Browse FAQs

HEY.. WHERE'S MY ORDER AT ?

As soon as you hit pay our team will start to process your order. You should receive a confirmation email, with all your order details. Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number. Don’t forget that some of our couriers work ‘til 5pm, so hold your horses. It will arrive up until 5pm. We know you’re busy people so, they’ll leave a card explaining how to arrange re-delivery if there’s nobody home. You can check the progress of your order as it makes its way to you through the links below. You’ll need the tracking number provided in your dispatch email.

CAN I AMEND MY ORDER?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order. In such case you can however, return the item to us in accordance with our Returns Process.

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK

We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with. please keep an eye on our back in stock section in the mean time.

WHY HAS MY ORDER BEEN CANCELLED?

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

CAN I RETURN AN ITEM

If you wanna return anything (except grooming products, pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or any other item that cannot be returned for health or hygiene reasons), then make sure it’s within 14 days and that…the items are unworn and unwashedif it’s shoes, the items haven’t been worn and show no signs of itthe items all still have the FEMME LUXE tags attachedthere’s no make up stains or dirty marks

Returns: Suite 23 40 North Van Brunt street. Englewood NJ 07631 United States Of America Careusa@femmeluxe.co.uk

On your delivery note, tick the items you wanna returnTell us why you’re returning (was it too big, too small? just not what you thought?)Enclose your delivery note with the item(s) and package up securely, using the original packaging if possible Oh, and don’t forget to keep your proof of postage – we’ll need this if there are issues with your return.

DO YOU HAVE A SIZE GUIDE?

Yep, right this way.

WHAT’S THE DEAL WHEN IT COMES TO YOUR RETURNS POLICY?

If you change your mind, you can return your items to us, provided: Items must be returned within 14 days of delivery items must be unworn and unwashed, no makeup stains or dirt marks. Grooming products, pierced jewelry, underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Shoes must be tried on indoors and must not show any signs on wear items must have all NOSTALGIA VENT tags attached items must be returned at the customer’s expense You must obtain proof of postage just in case your order is lost on its way back to NOSTALGIA VENT. Failure to do so may result in us not being able to process your return. We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

HOW DO I TRACK MY DELIVERY?

When your parcel is ready to go, you’ll get an email, to let you know your order has been dispatched, including a personal tracking number You can check the progress of your order as it makes its way to you through the link below. You’ll need the tracking number provided in your courier dispatch email: USA: DHL USA: UPS

HELP! MY DELIVERY IS LATE, WHAT SHOULD I DO?

You can check the progress of your order as it makes its way to you through the links below. You’ll need the tracking number provided in your courier dispatch email: USA: DHL USA: UPS

HELP! I'VE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

We’re really sorry that something’s gone wrong. Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund. In these instances we wouldn’t deduct returns postage from your refund.

HELP! THERE'S AN ITEM MISSING FROM MY DELIVERY, WHAT SHOULD I DO?

Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order. You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account: Bank Account payments will take 3 – 5 working daysPayPal payments will take 1 – 2 working days